CardSpark Privacy Policy

Welcome to CardSpark. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Introduction

CardSpark ("we," "our" or "us") is committed to protecting your privacy. This Privacy Policy applies to all users of our services and describes our practices regarding the collection, use, and disclosure of your information.

2. Information Collection

We collect information that you provide directly to us, such as when you create an account, submit cards, or contact us for support. We also automatically collect certain information about your device and how you interact with our services.

2.1 Information You Provide

• Account Information: Phone number, username, password, and invitation code
• Profile Information: Avatar photos, username
• Transaction Data: Card submissions, withdrawal requests, and account activity records
• Communication Data: Feedback, support requests, and messages sent through the app

2.2 Information We Collect Automatically

• Device Information: Unique device identifiers, device type (iOS/Android), operating system version, device model, and device manufacturer
• Network Information: IP address, network type, and connection status
• Usage Data: App usage patterns, features accessed, time spent on the app, and interaction data
• Login Information: Login timestamps, IP addresses, and device information associated with each login session

2.3 Camera and Photo Library Access

CardSpark requests access to your camera and photo library solely for setting and updating your profile avatar. We do not access or store any other photos.

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve our services, including processing card submissions, managing your account, and facilitating gift card submission services
• Transaction Processing: To process card submissions, withdrawal requests, and account activity records
• Communication: To send verification codes, technical notices, updates, support messages, and respond to your inquiries
• Security and Fraud Prevention: To verify your identity, detect and prevent fraud, abuse, and security threats, and protect the safety of our users
• Analytics and Improvement: To analyze app usage patterns, understand user behavior, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Account Management: To manage your account settings, preferences, and profile information

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist us in operating our services
• In connection with a business transfer or merger

4.1 Third-Party Service Providers

We use third-party service providers to help operate our services and analyze usage. These service providers may access certain information about you:

• Google Firebase Analytics: to collect and analyze app usage data, including device info, app interactions, and user behavior patterns. For details: https://policies.google.com/privacy
• Cloud Service Providers: to securely store and process your data

5. Data Security

We implement technical and organizational measures to protect your personal information, including encryption, secure servers, and regular security audits.

6. Data Retention

We retain your information as long as necessary to provide services and comply with laws. Deleted accounts will have their information deleted or anonymized.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Delete your account via Profile → Settings → Delete Account
• Object to processing of your information
• Request data portability

To exercise these rights, contact us through the app or email privacy@cardspark.com